Here's a tailored Job Description (JD) for a Customer Support Executive based in Koramangala, with requirements for English and any regional language:
Location: Koramangala, Bangalore
Job Type: Full-Time
Experience: 0–1 years (Freshers welcome)
Languages Required: Fluent in English and at least one regional language (Kannada, Tamil, Telugu, Hindi, etc.)
We are seeking a proactive and customer-oriented Customer Support Executive to join our team in Koramangala. You will be the first point of contact for customers, handling queries, resolving issues, and providing an excellent service experience in both English and a regional language.
Handle incoming calls, emails, and chats from customers.
Resolve customer queries, complaints, and requests efficiently and professionally.
Maintain accurate records of interactions and transactions using CRM tools.
Follow communication guidelines and standard procedures.
Provide information about products, services, or policies.
Coordinate with internal teams to ensure customer satisfaction.
Meet daily targets for response time, resolution, and customer satisfaction.
Excellent communication skills in English and one regional language (e.g., Kannada, Tamil, Telugu, Hindi).
Ability to handle pressure and multitask.
Patience, empathy, and a customer-first attitude.
Basic computer knowledge and familiarity with customer service software is a plus.
Willingness to work in rotational shifts if required.
12 and Graduate
Customer service training or prior experience is an added advantage
Fixed salary + Incentives
Friendly work environment in a prime Bangalore location
Professional development and training
Career growth opportunities
Hr Grahya
9071269993