We are looking for a Customer Support Executive who is passionate about providing excellent service and solving customer queries efficiently. The ideal candidate will be the first point of contact for our customers and should have strong communication skills, patience, and a problem-solving attitude.
Key Responsibilities:
Handle inbound and outbound calls, emails, or chats from customers.
Respond to customer queries, issues, and complaints in a timely and professional manner.
Provide product/service information accurately.
Escalate unresolved issues to the appropriate internal teams.
Maintain detailed records of customer interactions and follow-up actions.
Ensure a high level of customer satisfaction by delivering consistent support.
Meet performance metrics like response time, resolution rate, and customer ratings.