We’re looking for energetic and customer-focused individuals to join ACT Fibernet’s customer support team! You’ll be the first point of contact for our customers—resolving queries, ensuring satisfaction, and creating a smooth experience with ACT’s broadband services.
Handle inbound and outbound customer calls related to broadband connections, billing, and service requests.
Troubleshoot basic technical issues and escalate complex cases to the appropriate teams.
Maintain customer interaction logs and ensure timely follow-up.
Achieve customer satisfaction and service quality metrics.
Educate customers about new plans, offers, and features.
Education: Minimum 12th pass or Graduate in any stream.
Experience: 0–2 years in customer service (voice/non-voice). Freshers are welcome!
Skills:
Excellent communication skills in English, Hindi, or regional language.
Good problem-solving and listening abilities.
Basic computer knowledge and data entry skills.