Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a
positive customer experience.
• Identify customer needs and help customer use specific features effectively.
• Analyse and report product malfunctions (by conducting tests in various scenarios or
impersonating users to replicate issues.).
• Update our internal database with information regarding technical issues and valuable
discussions with customers.
• Monitor customer complaints on social media and proactively reach out to provide assistance and
resolve issues.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales, and Marketing team.
• Assist in training junior Customer Support Representatives.