We are looking for a Customer Support Executive to join our team at Elcon Vertex
Private Limited. This role involves handling calls, providing exceptional
customer support, and addressing queries and concerns related to
[••industry_label••]. The role offers ₹14000 - ₹15000 and a dynamic environment
with opportunities for growth.
Key Responsibilities:
• Handle customer calls in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem-solving
approach
• Maintain accurate records of customer interactions and follow-ups
• Provide timely and relevant information to customers to resolve their issues
• Work collaboratively with other teams to escalate and resolve complex issues
• Meet performance targets, including call handling time, customer
satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 5 years of
experience. You will be responsible for resolving customer complaints, offering
relevant information, and escalating complex issues to the appropriate
department when necessary. Candidates must be open to a 7 days week during the
Day shift.