Specific Responsibilities:
❖ Handle inbound customer calls and address their queries.
❖ Understand and fulfil customer needs for satisfaction.
❖ Build trust through clear and interactive communication.
❖ Provide accurate information using proper tools.
❖ Resolve complaints promptly and offer appropriate solutions.
❖ Follow up to ensure issue resolution.
❖ Maintain records of customer interactions and accounts.
❖ Adhere to communication guidelines and policies.
❖ Go the extra mile to engage and delight customers.
Perks & Value Proposition:
❖ Health insurance: Rs 1 lakh per year, fully paid by the company.
❖ Free lunch and snacks: Provided to all employees.
❖ Promotions: Employees are promoted every 6 months, with outstanding
performers eligible for promotions every quarter.
❖ Rewards: Monthly recognition and rewards for top performers.
❖ Career growth: Employees can become Assistant Managers in as little as 2 years.
❖ Team-building activities: Regular team parties and an Annual Day outing for all employees.
Educational & Skill-Set Qualifiers:
❖ Education: Graduation or HSC qualified.
❖ Skills: Excellent verbal and written communication, good interpersonal skills,
numerical and analytical ability, and strong decision-making skills.
❖ Languages: English and Hindi mandatory; Kannada, Tamil, or Marathi preferred.
❖ Technical skills: Proficient in MS Office (Excel, Word).
❖ Work schedule: Flexible for a day shift (9 hours between 8 AM - 10 PM), and comfortable working 6 days a week, with a weekday off.