Provide prompt, professional, and friendly support to international customers via email, chat, phone, or social media.
Troubleshoot customer issues and provide accurate, efficient solutions.
Escalate complex issues to the appropriate internal teams and follow up to ensure resolution.
Understand and communicate product knowledge, company policies, and service updates effectively.
Maintain detailed records of customer interactions using our CRM and support systems.
Monitor and respond to inquiries during assigned shifts, including nights/weekends or rotating schedules if required.
Collaborate with cross-functional teams including Sales, Product, and Engineering to resolve customer concerns.
Contribute to the improvement of customer support processes and help maintain our knowledge base.