Handle inbound/outbound calls, emails, or chat support for telecom customers
Resolve customer queries related to mobile services, data plans, SIM activation, billing, recharge issues, and network complaints
Provide technical assistance for basic troubleshooting (e.g., internet issues, SIM card errors)
Escalate unresolved queries to appropriate departments and follow up for timely resolution
Maintain accurate records of customer interactions and transactions
Adhere to quality standards, TAT, and compliance guidelines
Educate customers about new offers, plans, and features to enhance their experience
Contribute to team targets (AHT, CSAT, FCR)