Build and maintain strong relationships with existing and new customers.
Understand client needs and provide appropriate solutions or support.
Coordinate with sales and logistics teams to ensure timely order delivery and service quality.
Handle customer queries, complaints, and feedback professionally and efficiently.
Maintain and update customer databases (CRM software) with accurate records.
Follow up on leads, quotations, and post-sales services to ensure customer satisfaction.
Assist in developing customer engagement and loyalty strategies.
Prepare regular reports on client interactions and relationship health.