he Customer Relationship Manager is responsible for developing and maintaining strong relationships with existing and prospective clients. The role focuses on improving customer satisfaction, retention, and loyalty by providing exceptional service, understanding client needs, and offering tailored solutions that align with the company’s products and services.
Client Relationship Management:
Build and maintain long-term relationships with key customers.
Serve as the lead point of contact for all customer account management matters.
Address customer issues and concerns effectively and promptly.
Monitor customer satisfaction and recommend improvements.
Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
Proven experience in customer service, sales, or client relationship management.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving skills.
Proficiency in CRM systems (e.g., Salesforce, HubSpot).
Ability to multitask, prioritize, and manage time effectively.
Analytical mindset and attention to detail.