Good customer care skills. Maintain a cheerful attitude while answering all inbound calls and addressing customers.
Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction
Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems
Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system
Strong analytical, organizational, and time management skills.
Collaborate effectively with the Sales, Operations, and Dispatch and Account teams in the Execution of Orders.
Provide all necessary data to senior management upon request and coordinate meetings between departments
Good written and Verbal communication skills
Accuracy and attention to detail
An ability to work under pressure and to meet deadlines.
An ability to work independently and as a team
Proactive.
Job Requirements:
o Fluency in Spoken English, and Hindi.
o Good Telephone Etiquette.
o Dynamic Fresh Graduates in any Discipline can be considered.