कस्टमर केयर सर्विस

PS : This is a totally remote work (Work From Home). Any candidates with excellent communication skills and with excellent English can apply for this role.

About the Role

We are seeking a detail-oriented Remote Maintenance Associate to join our UK property management team. Working remotely from India, you will coordinate maintenance activities and manage property maintenance tickets for our UK portfolio. This role is perfect for someone who enjoys solving practical problems and has a DIY mindset, even if they don't have formal property management experience.

Key Responsibilities

Communication & Relationship Management

• Regular communication with tenants to understand and update on maintenance issues

• Liaise with landlords regarding property maintenance needs and approvals

• Build and maintain positive relationships with tenants, landlords, and contractors

• Provide clear updates to all parties throughout maintenance works

Maintenance Management

• Manage maintenance tickets through our digital platform

• Conduct virtual property inspections via video calls

• Screen and evaluate maintenance issues reported by tenants

• Coordinate with UK-based contractors for repairs

• Process quotes and obtain landlord approvals

• Track ongoing maintenance works

Support & Documentation

• Guide tenants through basic troubleshooting steps

• Handle emergency maintenance coordination during UK business hours

• Maintain detailed documentation of all activities and communications

• Ensure all parties are kept informed of progress and timelines

• Follow up with tenants after works completion to ensure satisfaction

Required Skills

Core Abilities

• Strong logical thinking and problem-solving skills

• Excellent attention to detail

• Ability to ask the right questions to understand issues

• Good judgment in identifying urgent vs non-urgent matters

• Quick learning ability and enthusiasm for acquiring new knowledge

• Strong documentation and record-keeping skills

Communication Skills

• Excellent English communication (written and verbal)

• Professional phone manner and email etiquette

• Ability to explain technical matters simply and clearly

• Good interpersonal skills for managing tenant concerns

• Cultural awareness and ability to work with UK-based teams

Required Experience

• 2-3 years in customer service or coordination roles

• Experience in ticket management systems (any industry)

• Track record of coordinating with service providers

• Remote work experience (desirable)

Technical Requirements

• Reliable high-speed internet connection minimum 100 mbps

• Quiet home office workspace

• Webcam and professional headset with Noise cancellation

• Computer/laptop meeting company specifications i3 +

• Willing to work with Time Tracker to be installed by company on laptop

Working Hours

• UK Business Hours:

o Monday – Friday: 9:00-18:00 UK time

o Saturday: 10:00-16:00 UK time

What We Offer

• Competitive salary: ₹3.60L - ₹4.80L per annum (based on experience)

• Performance bonuses

• Comprehensive training program

• Career growth potential

• Work from home allowance

• Annual leave as per company policy

Ideal Candidate Profile

We are looking for someone who:

• Has a natural interest in understanding how things work

• Naturally curious about understanding the root cause of problems

• Enjoys solving practical problems

• Takes pride in helping others resolve issues

• Is organized and methodical in their approach

• Demonstrates strong learning ability and adaptability

This role offers the perfect opportunity for someone who enjoys tackling practical challenges and has a natural aptitude for understanding maintenance issues, even if they don't have formal property management experience. We provide comprehensive training on all technical aspects - you bring the curiosity and problem-solving mindset!

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Internet reimbursement

• Paid sick time

• Paid time off

• Provident Fund

• Work from home

Schedule:

• Evening shift

• UK shift

• Weekend availability

Supplemental Pay:

• Performance bonus

• Shift allowance

• Yearly bonus

Application Question(s):

• Do you have 2 years of International Property Management Experience (Yes / No) ?

• Do you have 2 Years of International Voice Process Experience?

Work Location: Remote

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 2 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।

इस कस्टमर केयर सर्विस Job के बारे में अधिक जानकारी

1. इस कस्टमर केयर सर्विस Job के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार ग्रेजुएट होना चाहिए और उसके पास 2 - 6+ वर्षो का अनुभव होना चाहिए।
2. मैं इस Job की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹30000 - ₹40000 प्रति महीने के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह अहमदाबाद में एक फुल टाइम Job है।
3. इस कस्टमर केयर सर्विस Job के लिए कितने कार्य दिवस हैं?
   Ans: इस कस्टमर केयर सर्विस Job के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस कस्टमर केयर सर्विस Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस कस्टमर केयर सर्विस Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह कस्टमर केयर सर्विस Job घर से किया जा सकता है?
   Ans: हां, यह Job घर से ऑनलाइन किया जा सकता है।
6. इस कस्टमर केयर सर्विस Job के लिए कितनी रिक्तियां हैं?
   Ans: ZOBONE INTERNATIONAL OUTSOURCING PRIVATE LIMITED में तत्काल कस्टमर केयर सर्विस के लिए 3 रिक्तियां हैं!
7. इस कस्टमर केयर सर्विस Job के लिए कौन आवेदन कर सकता है?
   Ans: पुरुष और महिला दोनों उम्मीदवार इस ग्राहक सहायता / टेलीकॉलर Job के लिए आवेदन कर सकते हैं।
8. इस कस्टमर केयर सर्विस Job के लिए टाइमिंग क्या है?
   Ans: इस कस्टमर केयर सर्विस Job में Day की शिफ्ट है।