The ideal candidate should be highly soft spoken and ready to work in Customer
Relationship Officer and make the good relationship with customer.
Handling inbound calls, outbound calls, emails, and chats
The candidate should be good in handling the sales query and convert into success.
Strong knowledge of medical equipment.
Deepening relationships with the existing customer base of the company.
Should be able to provide customers with detailed information on products, services &
offers.
Ability to handle all customer queries and complaints and resolved with in TAT.
Ability to up-sell a company product to the customers.
Responsible to work upon undelivered cases and escalate wherever necessary.
Handling escalation cases and resolving customer queries by coordinating with product and
operations team.
Ability to build rapport in diverse workforce in a multicultural setting.