कस्टमर केयर रिप्रेजेंटेटिव

Job Title: Customer Care Representative

Job Location: Ahmedabad

Education: Any Graduate

About Company:

Winny Immigration and Education Services Ltd. is an established company with expertise in several verticals of immigration, international education, career counselling and coaching. Winny, as it is popularly known, has consistently been delivering quality and reliable services for the past 42+ years. Trust, strong work ethics, professionalism, and commitment are the main pillars of our organisation.

Website: https://winnyimmigration.com/

Roles & Responsibilities:

 Manage Escalations:

 Handle escalated customer queries with professionalism and a problem solving approach.

 Ensure prompt resolution to maintain high customer satisfaction levels.

 Coordination Across Departments:

 Collaborate with internal teams to streamline communication and ensure seamless service delivery.

 Act as a liaison between departments to address and resolve customer concerns effectively.

 Customer Relationship Management:

 Build and maintain strong, positive relationships with customers.

 Provide accurate and timely support to enhance customer trust and loyalty.

 Understand and resolve client concerns with professionalism and urgency, proactively identifying and addressing issues to prevent future escalations and ensure a seamless customer experience.

 Communication Excellence:

 Draft clear and professional emails to address client concerns and queries.  Offer precise and thorough responses to enhance customer understanding and satisfaction.  Problem Solving:  Take ownership of customer complaints, demonstrating a solution oriented approach.  Anticipate potential issues and proactively implement solutions to prevent escalations.

 Multitasking in a Dynamic Environment:

 Manage multiple escalations and tasks simultaneously while maintaining quality service standards.

 Adapt quickly to changing customer needs and service conditions. Experience Required:

 Prior experience in customer care roles, ideally in service-oriented industries where client satisfaction is a top priority.

 Proven ability to handle escalations with professionalism, demonstrating a proactive and solution-oriented approach to resolving customer concerns effectively.

 Strong track record of building and maintaining positive customer relationships, fostering trust, and ensuring high service standards.

 Exceptional communication skills, with fluency in English (written and verbal) and the ability to draft professional, clear, and precise emails.

 Skilled in conveying complex information in a simple, customer-friendly manner to enhance understanding and satisfaction.

 Demonstrated problem-solving expertise, with the ability to deliver prompt and innovative solutions to customer challenges.

 Experience working in dynamic and fast-paced environments, managing multiple priorities without compromising on quality. Preferred Candidate:

 Mindset & Attitude:

 Possesses a strong learning attitude and a commitment to personal and professional growth.

 Energetic, proactive, and driven to achieve customer success and organizational goals.

 Skills & Traits:

 Self-learner with the ability to quickly grasp new tools, systems, and processes.  Strong problem-solving skills and an innovative approach to creating solutions.  Resilient and adaptable to fast-paced, evolving work environments.  Team Collaboration:  Effective in coordinating with cross-functional teams to deliver seamless services.  Builds and fosters a positive work environment while maintaining a customer-first approach. Why Join Winny?:  Work Culture: Experience an open-door policy and a supportive team environment that feels like a second home.  Growth Opportunities: Be a part of a fast-growing company where your contributions are recognized, and your career grows along with us.  Impact: Play a pivotal role in shaping the customer experience in one of India’s leading immigration service brands.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में फ्रेशर वाले उम्मीदवारों की जरुरत है।

इस कस्टमर केयर रिप्रेजेंटेटिव जाब के बारे में अधिक जानकारी

1. इस कस्टमर केयर रिप्रेजेंटेटिव जाब के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार ग्रेजुएट होना चाहिए और वह फ्रेशर होना चाहिए।
2. मैं इस जाब की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹12000 - ₹18000 प्रति महीने के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह अहमदाबाद में एक फुल टाइम जाब है।
3. इस कस्टमर केयर रिप्रेजेंटेटिव जाब के लिए कितने कार्य दिवस हैं?
   Ans: इस कस्टमर केयर रिप्रेजेंटेटिव जाब के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस कस्टमर केयर रिप्रेजेंटेटिव जाब के लिए आवेदन करते समय या इस जाब को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस कस्टमर केयर रिप्रेजेंटेटिव जाब के लिए आवेदन करते समय या इस जाब को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह कस्टमर केयर रिप्रेजेंटेटिव जाब घर से किया जा सकता है?
   Ans: नहीं, यह जाब घर से ऑनलाइन नहीं किया जा सकता है।
6. इस कस्टमर केयर रिप्रेजेंटेटिव जाब के लिए कितनी रिक्तियां हैं?
   Ans: Winny Immigration & Education Services Limited में तत्काल कस्टमर केयर रिप्रेजेंटेटिव के लिए 1 रिक्तियां हैं!
7. इस कस्टमर केयर रिप्रेजेंटेटिव जाब के लिए कौन आवेदन कर सकता है?
   Ans: पुरुष और महिला दोनों उम्मीदवार इस ग्राहक सहायता / टेलीकॉलर जाब के लिए आवेदन कर सकते हैं।
8. इस कस्टमर केयर रिप्रेजेंटेटिव जाब के लिए टाइमिंग क्या है?
   Ans: इस कस्टमर केयर रिप्रेजेंटेटिव जाब में Day की शिफ्ट है।