Graduate or Undergraduate in any discipline
0–3 years of experience in customer service or related fields
Excellent verbal and written communication skills
Strong customer service orientation with a courteous and empathetic approach
Basic computer knowledge and strong navigation skills
Ability to multitask and adapt to a fast-paced environment
Detail-oriented and dependable team player
Flexibility to work in rotational shifts
Comfortable with repetitive tasks and high productivity requirements
Preferred Skills:
Strong problem-solving and analytical abilities
Capable of managing complex queries and providing effective resolutions
Ability to work independently and take ownership of issues
Demonstrated patience and professionalism in all customer interactions