Keep accurate records and document customer service actions and discussions
Reports Sheet Maintain
Developing and reviewing customer service standards, procedures and policies.
Managing service staff to ensure desired customer satisfaction levels are met.
Providing direction, feedback, and performance reviews to staff.
Maintaining strong relationships with Customers, manufacturers, dealers, and sales representatives.
Helping to train new employees in company procedures.
Communication with China Haijia for service issue, over the phone, via email.
Keep an accurate record of Customers.