Position - Customer Service Executive
Job Role - Answering inbound/outbound calls from customers professionally and responding to customer inquiries
• Research required information using available resources and systems
• Provide customers with product and service information • Anticipate customer needs and resolve them • Identify and seek priority support.
• Follow up/outbound calls to be made to customers where necessary
• Document all call information according to standard operating procedures
• Ability to handle objections and retain customers.
• Generate leads and cross sell in the calls.
• Proactive follow up and engagement with other teams.