Customer Care Executive

Associate – Customer Support (Blended Support)

Company: Quampetence

Process: Blinkit – Quick Commerce

Location: Gurgaon (Hybrid)

Working Days: 6 Days Working

Joining: Immediate

Job Overview

We are hiring Associates for Customer Support – Blended Process for the Blinkit Quick Commerce vertical. The role requires candidates with excellent communication skills who can efficiently handle both voice and non-voice customer interactions while ensuring a seamless customer experience.

Key Responsibilities

* Handle customer queries through voice and non-voice support channels

* Resolve customer concerns promptly and professionally

* Maintain high standards of customer satisfaction and service quality

* Adhere to process guidelines, productivity, and compliance metrics

* Coordinate with internal teams for issue resolution when required

Eligibility Criteria

* Freshers and experienced candidates can apply

* Graduate and Undergraduate both eligible

* Immediate joiners preferred

* Prior customer support experience will be an added advantage

Skills Required

* Excellent verbal and written communication skills

* Versant Level 5 mandatory

* Strong customer handling and problem-solving abilities

* Basic computer knowledge and adaptability to process requirements

Compensation & Benefits

* Salary up to ₹25,000 per month( Fresher 20k , Experience 25k)

* Salary credited on the 15th of every month

* Hybrid working model

* Work From Home available for night shifts after successful completion of 30 days of employment

* Paid training provided upon successful certification clearance

Additional Information

* Candidates must be comfortable with rotational shifts and a 6-day working schedule

* Immediate onboarding opportunities available for selected candidates

Contact HR - 861760299

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