Role Summary: We are hiring a Customer Service Executive to manage document verification tasks while ensuring a smooth and professional experience for our clients. This role blends customer interaction with backend verification responsibilities.
Key Responsibilities:
Interact with customers to collect and verify required documents
Review documents for accuracy, completeness, and authenticity
Provide timely updates and resolve customer queries related to documentation
Maintain records and ensure compliance with company policies
Collaborate with internal teams to streamline verification processes
Requirements:
Excellent communication and interpersonal skills
Strong attention to detail and organizational ability
Basic computer proficiency (MS Office, CRM tools)
Ability to handle customer queries with patience and professionalism
Prior experience in customer service or document handling is a plus