Job Summary
we are looking for a client-oriented Customer Service Executive to act as the primary point of contact between clients and caregivers. The role requires strong communication skills, attention to detail, and the ability to ensure seamless coordination of care services. Responsibilities include handling calls and WhatsApp chats, understanding client needs, matching them with suitable caregivers, maintaining records, and ensuring smooth service delivery with professionalism.
1. Client Interaction & Requirement Gathering
2. Service Coordination
3. Record & Documentation Management
4. Contract & Payment Oversight
5. Professionalism & Conduct