We are looking for a Customer Care Executive to join our clien team at HDFC Bank. The role offers ₹30000 - ₹50000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduate and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
Interested ones can come for walk in interview on 7th June in between 9:30am to 10:30am at Navjyoti Global Solutions Pvt Ltd Upper Ground Floor, opposite H. No. 590, near Nitin Tiwari Park, Sector 45, Gurugram, Haryana 122003