We are looking for a Customer Care Executive to join our team at ALTRUIST TECHNOLOGIES PVT LTD. The role involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
ELIGIBILITY:
Minimum qualification required HSC/GRADUATES.
Males and Females both can apply.
Both Freshers and Experienced can apply.
Working days - 6 days(rotational week off).
Requires Good or Excellent communication.