Job Summary:
We are looking for a dynamic Telecaller to join our customer suport Team. The role involves reaching out to potential customers/clients, explaining our services, and ensuring successful customer relation. The ideal candidate should have excellent communication skills in regional language(ENglish is not mandatory), a persuasive attitude, and the ability to achieve targets.
Key Responsibilities:
Make outbound calls to potential customers to clarify the issues.
Explain products/services clearly and convincingly.
Identify customer needs and suggest suitable solutions.
Follow up with interested prospects to ensure profile completion.
Maintain and update the database with accurate customer information.
Achieve daily/weekly/monthly targets set by the management.
Handle objections and resolve customer queries effectively.
Ensure high levels of customer satisfaction.
Key Requirements:
Experience: 1 - 4 years (Experience in any telecalling, BPO, or customer service is a plus)
Skills:
Excellent communication skills in regional Languages (English is not mandatory)
Basic computer knowledge (MS Office, CRM tools preferred).
Good listening skills and problem-solving ability.