Key Responsibilities:
Handle customer inquiries and bookings for flights, hotels, tour packages, and other travel-related services
Respond promptly to calls, emails, regarding reservations and itinerary planning
Make travel arrangements as per client requirements and budget
Use reservation systems (e.g., Amadeus, Galileo, Sabre, etc.) for booking and ticketing
Provide accurate pricing, availability, and travel options
Maintain updated records of bookings and payments
Coordinate with vendors (airlines, hotels, transport services) for smooth service delivery
Ensure customer satisfaction and handle any post-booking issues or modifications
Requirements:
Graduate in Travel & Tourism or related field
2+ years of experience in travel reservations or a similar role
Good knowledge of GDS systems (preferred)
Excellent communication and customer service skills
Attention to detail and ability to multitask
Proficiency in MS Office & reservation software
Preferred Skills:
Experience in international/domestic travel reservations
Multilingual abilities (optional but preferred)
Strong organizational and negotiation skills