Profile - Chat Executive
Chat Support – Work From Office
Location: Lucknow
Process: Chat Support
Working Hours: 9-hour login + 1-hour break
Shift: Rotational shift with rotational week off
Working Days: 6 days a week
Salary: ₹14,000 – ₹15,500 (In-hand, no deductions)
Job Description:
We are looking for a dedicated and customer-focused Customer Support Associate to join our Chat Support team in Lucknow. In this role, you will handle customer queries efficiently and professionally, ensuring a high level of satisfaction.
Key Responsibilities:
1) Respond to customer queries and concerns via chat
2) Deliver timely and effective resolutions
3) Maintain a courteous and professional tone
4) Ensure a smooth and positive customer experience
Requirements:
- Graduation must be completed
- Excellent written communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficiency in MS Excel and basic computer applications
- Ability to work under pressure and collaborate in a team environment