Key Responsibilities:
Respond promptly to customer emails in a clear, accurate, and courteous manner
Understand customer concerns and provide appropriate solutions or escalate when necessary
Maintain detailed records of customer interactions using CRM tools
Follow standard operating procedures and company policies
Coordinate with internal departments (e.g., operations, technical team) for issue resolution
Achieve daily response targets and ensure high levels of customer satisfaction
Excellent written and verbal communication skills in English
Good email drafting and comprehension abilities
Strong problem-solving skills and attention to detail
Basic computer proficiency and typing speed
Prior experience in customer support or email handling preferred (0–2 years)
Graduate in any discipline