Frontline communication with customers via phone, email, chat, or in person.
Troubleshooting and resolving product or service issues.
Providing product/service information and guidance to customers.
Recording customer interactions and updating internal systems (e.g., CRM).
Escalating complex issues to relevant departments or higher-level support.
Collecting customer feedback to identify trends or areas for improvement.
Educating customers about self-service options or knowledge base articles.
Maintaining a positive and professional attitude even in difficult situations.
Following company policies and procedures in all interactions.