Hiring for Customer Care - Inbound Calls
Role:- Recognize or reward inbound service employees who provide an excellent experience to customers.
Provide multiple ways for customers to contact you, such as live chat, phone, email or text support.
Focus on customers when you train your support agents and encourage them to focus on customers when they provide service.
Minimize the time a customer waits to speak with someone by offering a call-back service or hiring enough staff members to manage the expected number of calls during your company's busiest times.
Communicate your expectations clearly so every inbound agent knows what you want them to focus on when they speak with customers