Positions - Customer Care Executive
REQUIREMENT - ANY GRADUATE FRESHER & EXPERIENCE CAN APPLY OF THIS PROFILE
Facilities -
· 6 days working
· Fixed Shift with Rotational week Off
· English
Role & Responsibilities
· Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
· Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems.
· Manage customer complaints professionally, aiming for first-contact resolution and ensuring positive experiences across all customer touchpoints.
· Be adaptable and ready to switch between Voice and Chat processes based on workload and company needs.
· Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.
· Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction.