Develop, implement, and monitor payment collection strategies and policies.
Manage day-to-day operations of the collection team to ensure timely recovery of receivables.
Negotiate with clients/customers to resolve overdue accounts and establish repayment schedules.
Monitor aging reports and take proactive measures to minimize bad debts.
Collaborate with the sales and finance teams to resolve disputes and billing discrepancies.
Maintain accurate records of collection activities, payment status, and client interactions.
Prepare periodic collection reports, cash flow forecasts, and performance dashboards for management.
Ensure compliance with legal, regulatory, and company policies in all collection activities.
Train, mentor, and evaluate collection staff to enhance efficiency and effectiveness.
Establish strong relationships with clients while ensuring payments are collected on time.
Strong knowledge of accounts receivable, billing, and credit control.
Excellent negotiation, communication, and interpersonal skills.
Analytical mindset with problem-solving ability.
Leadership and team management experience.
Proficiency in MS Excel, accounting software, and ERP systems.
Strong organizational and time-management skills.
Knowledge of relevant legal and compliance regulations.