· They directly manage a team of collection agents who contact customers regarding unpaid invoices.
· Their primary goal is to collect outstanding debts from customers by setting collection strategies and ensuring timely payments.
· Tracking the performance of their team members, including collection rates and customer interactions (feedback & trails), to identify areas for improvement.
· Ensure their team adheres to all relevant laws and company policies related to debt collection.
· Work in healthy relationship with existing clients & continuously following up them to increase the portfolio size of company.
· Identify market & channelize effective strategic plan to bring new portfolio on-board.
· Monitor the availability of resources (manpower) in their portfolio, identify & deploy manpower in collaboration with respective department.
· Train, educate, help & motivate team to perform their daily duties with due guidelines & processes.
· Monitor the availability DRA in the cluster, motivate & educate individuals to do necessary certification course, monitor the availability of designated ID Cards for working portfolio in collaboration with respective department.
· Identify the strength & weakness of individuals of team, help them & promote them to bring the best performance out of them.