One of our esteemed client is hiring for the role of Collection Executive at Andheri. The role involves updating accurate data in databases, spreadsheets as required. With a collaborative environment and growth opportunities, the position offers a salary of ₹25000 - ₹27000.
Key Responsibilities:
Telecalling for Loan Collection:
Conduct outbound calls to customers with overdue personal loan payments.
Remind borrowers of their outstanding dues, inform them about the payment options, and request timely repayment.
Use persuasive techniques to encourage customers to pay on time and explain consequences of non-payment.
Customer Follow-Up:
Follow up with customers who have missed payments, negotiating repayment plans or settlement options where applicable.
Maintain a regular calling schedule for customers in arrears, ensuring all overdue accounts are contacted within company timelines.
Negotiation and Payment Arrangements:
Offer flexible repayment solutions (e.g., restructuring, part payments) based on the customer’s financial situation.
Collaborate with customers to arrive at a mutually acceptable repayment plan.
Ensure customers adhere to payment commitments and update the payment status in the
system.
Maintain Accurate Records:
Update and maintain accurate records of all customer interactions, payment arrangements,
and follow-up actions in the CRM system.
Document all agreements made with customers and escalate unresolved cases to senior team
members or supervisors as needed
Job Requirements:
The minimum qualification for this role is 12th Pass and 6 months to 6 years of experience.