Collection Executive

Responsibilities

• Conduct pre-disbursement calling to verify and confirm customer details before loan disbursement.

• Perform welcome calling to onboard new customers and ensure they understand key loan terms and support channels.

• Handle customer service calls, addressing queries, concerns, and providing accurate information.

• Make due-date reminder calls to ensure timely payments and reduce delinquency.

• Carry out calling for journey-stuck cases, assisting customers who are unable to proceed with any step of the loan process.

Requirements

Skills

• Ability to perform accurate data entry and maintain detailed call documentation.

• Understanding of payment processing procedures and customer communication protocols.

• Strong verbal communication, clarity, and active listening skills.

• Ability to follow scripts and adhere to established procedures.

• Patience, empathy, and professionalism when dealing with customers in challenging situations.

• Consistent and reliable attendance with a strong sense of punctuality..

Education

• Graduate degree required. Or 12th Pass

• Basic excel  Knowledge.

Location Borivali west, Mumbai

Salary – Best as per industry standards

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 60 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।