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Key Responsibilities
1. Contact customers: Reach out to customers via phone to collect outstanding payments.
2. Negotiate payments: Negotiate payment arrangements with customers to ensure timely payments.
3. Provide customer service: Respond to customer inquiries and provide information on payment options.
4. Update customer records: Accurately update customer records with payment information, promises to pay, and other relevant details.
5. Meet collection targets: Meet or exceed monthly collection targets and performance metrics.
6. Comply with regulations: Adhere to relevant laws, regulations, and company policies governing collections.