Key Responsibilities:
• Handle collection calls and follow-up with clients/customers.
• Maintain proper customer relationship management to ensure timely payments.
• Resolve customer queries related to outstanding dues in a professional manner.
• Update and maintain collection records in CRM system.
• Coordinate with internal teams to address payment-related issues.
Requirements:
• Good communication and negotiation skills.
• Basic knowledge of MS Office / CRM software.
• Ability to handle clients politely and professionally.
• Prior experience in collection/CRM will be an added advantage