Job Title: Quality Analyst
Location: Salt Lake, Kolkata
Company: Teleminds Infotech Pvt Ltd..
Shift Timings : 08:00am – 06:00pm
We are hiring for a Call Quality Analyst.
Freshers are welcome to apply!
Key Responsibilities:
Monitor, evaluate and auditing inbound and outbound calls.
Identify areas for improvement and provide feedback.
Maintain quality assurance standards and compliance.
Prepare call analysis reports and share insights with the management.
Requirements:
Prior experience in a similar role (1-2 years preferred).
Fluency in English is mandatory
Strong listening skills.
Proficiency in Excel & Word.
Attention to detail and a proactive approach.
Interested Candidates Please contact HR DIKSHA 7603072343
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Leave encashment
Paid sick time
Provident Fund
Schedule:
Fixed shift
Morning shift
Work Location: In person