Handling customer inquiries, complaints, or requests through channels like email, chat, calls.
Identifying and resolving customer issues, providing solutions, and escalating issues when necessary.
Assisting with administrative tasks, processing transactions, and managing client communications.
Identifying trends to improve processes and customer experience.
Strong written communication, ability to articulate information clearly and concisely, and empathy.
Ability to learn new processes, adapt to changing priorities, and handle multiple tasks.