Job Summary
We're seeking a skilled Tele collection Executive to join our collections team. As a Telecollection Executive, you'll be responsible for contacting customers to collect outstanding payments, resolve disputes, and provide exceptional customer service.
Key Responsibilities
1. Contact customers: Reach out to customers via phone to collect outstanding payments.
2. Negotiate payments: Negotiate payment arrangements with customers to ensure timely payments.
3. Provide customer service: Respond to customer inquiries and provide information on payment options.
4. Update customer records: Accurately update customer records with payment information, promises to pay, and other relevant details.
5. Meet collection targets: Meet or exceed monthly collection targets and performance metrics.
6. Comply with regulations: Adhere to relevant laws, regulations, and company policies governing collections.
Requirements
1. Experience: 0-5 years of experience in collections, customer service, or a related field.
2. Communication skills: Excellent verbal and written communication skills.
3. Negotiation skills: Strong negotiation and problem-solving skills.
4. Customer service skills: Ability to provide exceptional customer service.
5. Qualification: 12th and above
Working Conditions
1. Work environment: Work is performed in a call center environment.
2. Shifts: 9 AM – 6PM
What We Offer
1. Salary: 12,000 – 18,000 per month.