We are looking for a BPO Non Voice Process Executive to join our team at
Call4career. The role offers ₹14000 - ₹16000 and involves managing customer
calls, delivering outstanding customer service related to . Join us for a great
work environment with various opportunities for career growth.
Key Responsibilities:
• Manage incoming and outgoing calls in a professional manner.
• Respond to customer inquiries, complaints and concerns with a problem-solving
mindset.
• Log customer interactions and track follow-ups.
• Offer timely and relevant solutions to resolve customer issues.
• Collaborate with team members to escalate and address more complex concerns.
• Meet key performance metrics including call handling time, customer
satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 0.5 - 1 years of
experience. The role involves resolving customer complaints, providing right
information and escalating complex problems to the relevant department when
needed. Candidates must be open to a 5 days working week during the Rotational
shift.