Roles & Responsibilities:
● Communicate effectively with clients via phone, email, and other channels to understand their
service needs.
● Provide expert consultation on attestation, apostille, and translation services, including
process guidance and documentation requirements.
● Offer step-by-step support to clients throughout the service lifecycle, ensuring clarity and
transparency.
● Proactively follow up with inquiries and work towards converting leads into confirmed
business.
● Coordinate logistics for the pickup and handling of client documents, ensuring timely and
secure transfers.
● Deliver regular updates to clients regarding the status of their requests, maintaining trust and
satisfaction.
● Ensure service delivery meets the company’s quality standards, with consistency and
accuracy.
● Address client feedback and queries promptly, ensuring effective resolution and continuous
improvement.
● Collaborate closely with internal departments (operations, logistics, customer service, etc.) to
ensure seamless end-to-end service execution