Be responsible for the maintenance, development, and integrity of the customer
database, ensuring the data is accurate, current, and consistent
Getting New Leads by targeting new clients and building a good sales funnel
Designing and implementing a strategic sales plan that expands the company's client
network and ensures its strong presence.
Serve as the primary point of contact for the customer database, identifying
opportunities to improve marketing systems and data management
Assist staff in using the database to support their business operations
Develop and implement new sales initiatives, strategies, and programs to capture key
demographics.
Contribute to team effort by accomplishing related results as needed.
Prepare all new contracts and handle all incoming calls for the same.
Analyze all client requirements and assist to prepare all service contracts and
facilitate sales for same.
Perform all follow up for all outbound calls.
Working on Online Trade Portals
Supervise all online chat sales calls for clients.
manage the high volume of phone calls and provide a response to all maintaining
high quality of services and performance standards.
Facilitate sales of all services according to company and client requirements.
Coordinate with customers and avoid any discontinuation from their end.
Assist customers with all knowledge on products and services and perform required
repairs and prepare bills for same.
Ensure optimal level of client satisfaction at all times and process all orders on
phone.
Plan to ensure achievement of divisional and personal targets, aligning with company
sales policies and strategies.
Meet with customers to discuss their evolving needs and to assess the quality of our
company's relationship with them.
Answer all phone calls and emails directed to the customer care department and deal
with them as possible or provide detailed information to forward to the appropriate
individual.
Develop and maintain an effective working relationship with all in office and works
personnel as required.
Desired Skills: