Job Opportunity: Assistant Manager (for USA Accent Telecalling Team)
Location: Affbulls Digital Pvt. Ltd., The Maple High Street, Opp. Aashima Mall, Hoshangabad Road, Bawadia Kalan, Bhopal – 462026
Shift Timing: 8:00 PM to 6:00 AM (IST)
Process: US-based Calling (Voice Process – Non-Sales)
Employment Type: Full-Time, Onsite
Salary: ₹25,000/month (Fixed)
About the Role:
Affbulls Digital Pvt. Ltd. seeks a dedicated and experienced Assistant Manager to oversee our USA Accent Telecaller team. The ideal candidate should have at least 1 to 3 years of experience in a similar role, excellent English communication skills, and strong leadership qualities. You will manage team performance, ensure quality standards, and maintain smooth night shift operations.
Key Responsibilities:
• Supervise and manage a team of USA accent telecallers
• Monitor and evaluate team performance daily
• Provide regular coaching, training, and constructive feedback
• Ensure compliance with calling standards and quality protocols
• Maintain attendance, discipline, and motivation during night shifts
• Resolve team concerns and escalate operational issues when necessary
• Track valid form submissions and ensure accuracy of reporting
Candidate Requirements:
• Minimum 1 year of experience in a similar team handling role (international voice process)
• Excellent English communication skills with a neutral or Americanized accent
• Strong leadership and people management abilities
• Comfortable working night shifts and from the office
• Proactive, organized, and solution-oriented with good decision-making skills
Compensation Details:
• Fixed Monthly Salary: ₹25,000
• Shift: Night (8:00 PM to 6:00 AM IST)
• Work Mode: Onsite – Bhopal Office