Outbound Calling: Contacting potential and existing customers to promote personal loan products.
Product Knowledge: Clearly explaining loan features, benefits, eligibility criteria, and repayment terms.
Needs Assessment: Understanding customer requirements and recommending tailored loan solutions.
Sales and Target Achievement: Meeting monthly sales targets and KPIs.
Customer Interaction: Handling customer inquiries, resolving issues, and providing support.
Lead Generation: Identifying and pursuing potential leads.
Documentation: Maintaining accurate call records and updating CRM systems.
Compliance: Ensuring adherence to banking regulations and industry guidelines.