Responsibilities:
● Craft and serve all espresso drinks, coffee, and specialty beverages to consistently high-quality standards.
● Greet customers warmly, take orders accurately, and process POS transactions and cash handling efficiently.
● Maintain the cleanliness and organization of the café area, equipment, and customer seating throughout the shift.
● Perform daily calibration of the espresso machine and grinders (dialing in).
● Monitor and restock inventory of coffee beans, milk, syrups, and all necessary café supplies.
● Adhere strictly to all health, safety, and hygiene standards and regulations.
● Educate customers on menu items and promote Ugaoo's retail products or events when appropriate.
● Perform opening and closing duties, including washing dishes, sanitizing surfaces, and securing the workstation.
● Resolve minor customer service issues or promptly escalate complex problems to the manager.
Requirements:
● Proven work experience (1+ years) as a Barista in a commercial setting.
● Expertise in operating and cleaning commercial espresso machines and grinders.
● Exceptional customer service and strong verbal communication skills.
● Demonstrated reliability and punctuality for all scheduled shifts.
● Comfortable handling money and operating a Point-of-Sale (POS) system.
● Ability to work effectively in a fast-paced environment while maintaining attention to detail.
● Willingness to work flexible hours, including weekends and holidays.