Oversee and manage daily business operations
Supervise and guide team members toward achieving performance targets
Handle customer queries, complaints, and feedback
Ensure high-quality service standards and client satisfaction
Monitor stock levels, place orders, and manage suppliers/vendors
Create and manage staff schedules and attendance
Track sales and generate regular performance reports
Conduct training and development for new and existing staff
Implement policies to maintain discipline, hygiene, and safety standards
Coordinate with management for strategy and business improvements
Proven experience as a Manager or similar leadership role
Excellent communication and team management skills
Good understanding of business operations and customer service
Proficiency in using management software (POS, Excel, etc.)
Strong decision-making and problem-solving skills
Ability to work in a fast-paced and goal-oriented environment