Job Description:
We are seeking a dynamic and results-driven Telecaller to join our team. As a Telecaller, you will be responsible for making outbound calls to potential customers, handling inbound calls, and providing excellent customer service. Your primary objective will be to drive sales growth, build customer relationships, and ensure customer satisfaction.
Job Responsibilities:
- Make outbound calls to potential customers and leads to promote products/services, generate interest, and schedule appointments.
- Respond promptly and professionally to inbound inquiries, offering accurate information and addressing concerns effectively.
- Build and nurture positive client relationships to foster brand loyalty.
- Maintain detailed records of interactions in the CRM system, ensuring data accuracy for follow-ups and reporting.
- Consistently meet or exceed daily/weekly engagement targets, contributing to team success.
- Provide excellent customer service, resolving customer complaints and issues in a timely and professional manner.
- Collaborate with the sales team to identify new business opportunities and drive revenue growth.
- Stay up-to-date with product knowledge and industry trends to effectively communicate with customers.
Key Skills:
- Excellent verbal and written communication skills
- Strong business communication abilities
- Ability to work in a team environment
- Proficiency in CRM software and database navigation
- Strong problem-solving and analytical skills
- Ability to adapt to a fast-paced and dynamic environment
Performance Expectations:
- Meet or exceed daily/weekly engagement targets
- Achieve sales targets and contribute to revenue growth
- Provide excellent customer service and build positive client relationships
- Maintain accurate records and reports
- Collaborate with the sales team to drive business growth
Work Environment:
- Work in a dynamic and fast-paced environment
- Collaborate with a team of professionals who share a passion for sales and customer service
- Opportunities for career growth and professional development
If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity. As a Telecaller, you will play a crucial role in driving sales growth, building customer relationships, and providing exceptional customer service.