Key Responsibilities
Client Management: Evaluate client needs and coordinate services to meet them.
Scheduling: Arrange appointments and manage schedules for service delivery.
Communication: Act as a point of contact with clients, service providers, and internal teams.
Record Keeping: Maintain accurate and detailed records of service activities and client interactions.
Issue Resolution: Address and resolve customer complaints and issues to ensure satisfaction.
Service Coordination: Organize the logistics of service operations and ensure timely execution.
Policy Management: Maintain and update service policies and procedures.
Essential Skills
Communication: Excellent verbal and written communication skills for interacting with clients and teams.
Organization: Strong organizational skills and the ability to multitask efficiently.
Problem-Solving: Critical thinking and problem-solving skills to handle issues and meet client needs.
Customer Service: A customer-centric approach to ensure client satisfaction and positive experiences.
Attention to Detail: Meticulousness in record-keeping and managing service logistics.
Interpersonal Skills: Ability to build relationships and foster positive interactions with clients and colleagues.