Job Title: Senior Operations Head
Company: P-Desk Technologies
Location: Malad (West)
Working Hours: 11:00 AM – 8:00 PM (Monday to Saturday)
About Us:
P-Desk Technologies is a global Business Process Outsourcing (BPO) company specializing in Lead Generation, LinkedIn Research, Web Research, and Data Management Services. With over 18 years of industry experience, we cater to a wide range of clients — from startups to large enterprises — delivering high-quality, cost-effective business solutions.
We are now seeking a Senior Operations Head to join our growing team and oversee our back-office operations and research projects.
Position Overview:
The Senior Operations Head will be responsible for managing daily operations, leading a team of four researchers, ensuring timely project delivery, and maintaining the highest quality standards. The ideal candidate should have strong leadership skills, a solid understanding of LinkedIn and web research, and proven experience in back-office operations.
Key Responsibilities:
Oversee and manage daily back-office operations and workflow.
Lead and mentor a team of 4 researchers to ensure productivity and accuracy.
Monitor project progress and ensure all deliverables meet client expectations.
Conduct LinkedIn and web-based research for lead generation and data enrichment projects.
Maintain regular communication with clients and internal management.
Ensure adherence to deadlines, project standards, and company procedures.
Identify process improvement opportunities and implement best practices.
Requirements:
Minimum 3 years of experience in back-office operations or a similar role.
Strong knowledge of LinkedIn research, web research, and data management.
Proven experience in managing and motivating a small team.
Excellent communication and organizational skills.
Strong attention to detail and commitment to accuracy.
Ability to multitask and manage multiple projects simultaneously.
Proficient in Microsoft Excel, Google Sheets, and online research tools.