Oversee daily operations of the resort, including front office, housekeeping, maintenance, and F&B.
Ensure high levels of guest satisfaction through professional service and prompt issue resolution.
Manage staff scheduling, training, supervision, and performance reviews.
Monitor occupancy, bookings, and coordinate with reservation teams.
Maintain property cleanliness, upkeep, and safety standards.
Handle guest complaints and provide quick, effective solutions.
Coordinate with vendors and suppliers for smooth operations.
Manage inventory, procurement, and stock control.
Prepare daily/weekly/monthly reports for management.
Ensure all departments follow company policies and hospitality standards.
Control operational costs and manage resort budgets effectively.