Key Responsibilities
Operational Management
Oversee day-to-day business operations to ensure smooth functioning.
Develop, implement, and optimize operational processes and SOPs.
Ensure all departments meet performance, quality, and compliance standards.
Monitor operational KPIs and generate regular reports for leadership.
Team Leadership
Manage and mentor operational staff to achieve targets.
Develop training programs and improve team performance.
Conduct performance evaluations and support staff development.
Process Improvement
Identify inefficiencies and implement strategic solutions.
Lead cost-reduction, productivity, and workflow improvement initiatives.
Coordinate with cross-functional teams (HR, Finance, Sales, Logistics, etc.)
Budgeting & Resource Management
Manage operational budgets, inventory, and resource allocation.
Forecast operational needs and plan accordingly.
Ensure efficient use of materials, equipment, and labor.
Quality & Compliance
Ensure compliance with company policies, legal requirements, and industry standards.
Implement quality control measures and maintain high operational standards.
Conduct audits and risk assessments as needed.
Customer & Vendor Coordination
Maintain strong relationships with vendors, suppliers, and service providers.
Resolve customer or client issues related to operations.
Negotiate contracts and manage vendor performance.
Experience
5+ years of experience in operations, supply chain, or related managerial roles.
Proven experience in process optimization and team leadership.
Skills
Strong leadership and people-management abilities.
Excellent analytical and problem-solving skills.
Proficient in ERP systems, MS Office, and data reporting tools.
Strong communication and organizational skills.
Ability to multitask and work under pressure.
Key Competencies
Strategic planning
Decision making
Time management
Conflict resolution
Continuous improvement mindset
Adaptability
Work Environment
Office-based with regular coordination with on-ground teams.
May require occasional travel depending on operational needs.